Terms of Service

Last updated: September 7, 2026

These terms apply to all catering orders placed with All Dae Catering. By submitting an order you agree to them.

1. Booking and deposit

Your booking is confirmed when we receive your deposit, not when you submit the order form.

A deposit of 25% of your order total is due at the time of booking.

The deposit is non-refundable in all circumstances, except where we cancel the event ourselves under section 7.

2. Payment schedule

• 25% deposit — due at booking
• 50% second payment — due 14 days before your event
• 25% final payment — due 1 day before your event

Payment is made by invoice. Your event will not proceed if payment is outstanding.

3. Guaranteed guest count

You must confirm your final guest count 7 days before your event. This is your guaranteed minimum.

You will be charged for the guaranteed minimum count even if fewer guests attend. We buy ingredients and schedule staff against that number and cannot recover those costs afterward.

If no final count is given by the 7-day mark, the guest count on your original order becomes the guaranteed minimum.

Increases to your guest count are accepted up to 72 hours before your event, subject to availability, and will be charged accordingly.

Decreases made after the 7-day mark do not reduce your price.

4. Cancellation by you

All cancellations must be made in writing to info@alldaecatering.com. The cancellation takes effect on the date we receive it.

The amount you owe depends on how far ahead you cancel:

These figures include your deposit and any payments already made. They are not charged on top.

Worked example

On an order totalling $4,000, with a $1,000 deposit already paid:

• Cancel 35 days out — you owe $1,000. You forfeit the deposit and owe nothing further.
• Cancel 20 days out — you owe $2,000. The deposit covers $1,000, so a further $1,000 is payable.
• Cancel 10 days out — you owe $3,000. By this point your deposit and second payment total $3,000, so nothing further is payable and nothing is refunded.
• Cancel 3 days out — you owe $4,000 in full. No refund is given.

These amounts reflect our real costs. Once ingredients are ordered, staff are scheduled and your date is held, those costs cannot be recovered.

5. Rescheduling

You may change your event date once, at no charge, if you give 30 days or more notice and we have your new date available. Your deposit transfers to the new date.

Requests made with less than 30 days notice are treated as a cancellation under section 4, and a new booking with a new deposit is required.

6. Menu changes

Menu changes are free until 14 days before your event.

After that point, changes are accepted only if we agree to them, and any increase in cost is payable.

7. Cancellation by us

If we cancel your event for any reason within our control, you receive a full refund, including your deposit.

If your event cannot proceed because of circumstances outside either party's control — including severe weather, road closure, power failure, illness, public health order or venue closure — we retain your deposit, we waive all remaining payments, and your deposit becomes a credit valid for 12 months toward a future booking.

8. Allergens and dietary requirements

Tell us about allergies and dietary requirements when you order, and we will do our best to accommodate them.

Our kitchen handles milk, eggs, wheat, soy, peanuts, tree nuts, fish, shellfish, sesame and mustard. We cannot guarantee that any dish is free from traces of these allergens, and we cannot guarantee an allergen-free environment.

If a guest has a severe or life-threatening allergy, please tell us before booking so we can discuss whether we are able to cater your event safely.

9. Delivery, setup and access

Delivery and setup fees are quoted with your order and are based on the address you provide.

You are responsible for ensuring we have access to the venue at the agreed time, along with somewhere to set up and, where the menu requires it, access to power.

Delays or additional costs caused by access problems at your venue are charged to you.

10. Leftover food

For food safety reasons, we do not leave prepared hot food behind at the end of service.

Any food you keep after we leave is your responsibility, and we are not liable for it.

11. Damage and equipment

Where real dishware, serving equipment or rental items are supplied, you are responsible for loss or damage while they are in your care, and will be charged replacement cost.

12. Crew lunch orders

Crew lunch orders are governed by these separate terms:

• Orders require at least 3 days notice
• Orders are prepaid and are confirmed once payment is received
• Cancellation with more than 48 hours notice — full refund
• Cancellation with 48 hours notice or less — no refund

13. Liability

Our liability for any claim relating to your order is limited to the amount you paid for that order.

14. Governing law

These terms are governed by the laws of the Province of Ontario.

15. Contact